Shipping Policy

1. Shipping Fees

• Free shipping on orders of R1,500 and above.
• A flat shipping fee of R9.99 applies to orders below R1,500.
• The exact shipping fee is always shown in your order summary before you pay.

2. Order Processing

• Orders are processed after payment confirmation.
• In-stock items are typically picked, packed, and dispatched within 1–3 business days.

3. Dispatch and Carriers

We ship nationwide within South Africa using trusted courier partners. Shipping timelines depend on your location — see our Delivery Policy for estimated times.

4. Damaged or Lost Shipments

If your parcel arrives damaged or goes missing, contact us within 7 days at info@cartivo.co.za or call 065 665 1445 with your order number so we can arrange a replacement or refund.

5. Questions

Any shipping questions? Reach us at the contact details above — we're happy to help.