Privacy Policy
Last updated: September 2026
Cartivo ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African laws. This policy explains what information we collect, how we use it, and the rights you have over it.
1. Information We Collect
- Account details: your name, email address, and password (stored securely and never in plain text).
- Order details: products purchased, order totals, and payment references.
- Contact details you provide: phone number, and any messages you send via our contact or support channels.
- Technical data: browser type, device information, and pages visited, used to improve the store experience.
2. How We Use Your Information
- To process and fulfil your orders, including delivery and payment verification.
- To send you order confirmations, receipts, and important service updates.
- To respond to your enquiries and provide customer support.
- To improve our products, services, and website experience.
- To comply with legal, tax, and accounting obligations.
We do not sell, trade, or rent your personal information to third parties.
3. Payment Processing
Payments are processed securely through our payment gateway partner. We never see or store your full card details — all payment information is handled by the gateway under their own security standards.
4. Cookies
We use cookies and similar technologies to keep you logged in, remember your cart, and understand how the store is used. You can disable cookies in your browser settings, though some features may stop working.
5. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
6. Your Rights
Under POPIA you have the right to access, correct, or delete your personal information, to object to processing, and to withdraw consent at any time. To exercise these rights, contact us using the details below.
7. Contact Us
Questions about this policy or your data? Email us at info@cartivo.co.za or call 065 665 1445.
See also our Terms of Service.