Return Policy

1. General

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of delivery for a refund or exchange, subject to the conditions below.

2. Eligibility for Returns

To qualify for a return, items must be:

• Unused, undamaged, and in their original packaging.
• Accompanied by the original receipt or proof of purchase.
• Returned within 14 days of the delivery date.

Certain items are not eligible for return, including:

• Software or digital downloads that have been accessed.
• Gift cards and vouchers.
• Items marked as final sale or clearance.
• Custom or special-order products.

3. Return Process

1. Contact us at support@cartivo.co.za with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
3. Pack the item securely in its original packaging and include all accessories and manuals.
4. Ship the item back using a trackable shipping method.
5. Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

4. Refunds

Approved refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error (e.g. wrong item shipped, defective product). You will be responsible for return shipping costs in all other cases.

5. Exchanges

If you received a defective or damaged item, we will replace it with the same product at no additional charge. Please contact us within 7 days of delivery and include photos of the damage.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days from approval, please check with your bank or credit card provider first. Processing times vary. If you still have not received your refund, contact us at support@cartivo.co.za.

7. Contact

For any questions about returns, email us at support@cartivo.co.za or WhatsApp us at the number in the footer.